Becoming a flight attendant might seem like an almost impossible goal, but with the right attitude and a few strategic tips, you can overcome any obstacle and make your dream a reality!
Before the Cabin Crew Interview
Once you’ve been selected for the interview, much of the day will revolve around a series of preliminary tests. These assessments include math, logic, and English tests and are the first step before advancing to the individual cabin crew interview.
Don’t underestimate these tests: recruiters use them to evaluate your skills and observe how you behave in a group setting.
Group Exercise
The group exercise is a crucial component to assess your ability to work as part of a team and handle unusual situations. Recruiters might put you in scenarios such as:
- Resolving onboard problems.
- Planning how to survive on a deserted island (organizing items by their usefulness).
Tips to Excel in the Group Exercise:
- Avoid dominating the conversation.
- Don’t be overly quiet, but speak with purpose.
- Take initiative and show creativity.
- Collaborate with the team, value others’ ideas, and contribute effectively.
- Always maintain a positive attitude!
Role-Playing Scenarios
You’ll face situations similar to those you’d encounter as a flight attendant. For example:
- A passenger complains that their meal is cold:
- Be polite and apologize.
- Replace the meal and deliver a hot one promptly.
- Offer a drink as a courteous gesture.
- A passenger refuses to sit next to a family with children:
- Apologize and find a more suitable seat for the passenger.
- Handle the situation discreetly to avoid upsetting the family.
Height Test
This might be one of the most intimidating parts of the process as it assesses your ability to reach emergency equipment.
How It Works:
- Without shoes, you’ll be asked to reach for an object or a mark on the wall.
- Some airlines allow you to stand on tiptoes, while others have specific height requirements based on their aircraft types.
English Language Test
Airlines will evaluate your English proficiency through activities such as:
- Reading in-flight announcements.
- Listening comprehension exercises with multiple-choice questions.
- Grammar tests (equivalent to a European B2 level or ICAO level 4).
- A conversation with a native speaker where you’ll discuss yourself or answer random cabin crew interview questions.
General Knowledge Test
This section evaluates your general knowledge on topics like:
- Geography and airport codes.
- Foreign currency and time zones.
- Basic cultural information about other countries.
Extra Tip:
Research the airline’s routes, aircraft, history, and key features to make a strong impression during your cabin crew interview.
Final Suggestion
Remember, every unsuccessful cabin crew interview is an opportunity to learn and improve. Each experience adds valuable tools to help you face future challenges with confidence.
Best of luck on your journey to becoming a flight attendant!
