GTA Policies

Quality and CMS Policy

Global Training Aviation, as an EASA-approved ATO, is committed to developing, maintaining, and improving strategies and processes to ensure that all activities are carried out with appropriate organizational resource allocation, to achieve the highest levels of safety and comply with all regulatory requirements, and to provide quality training with our customer’s satisfaction in mind.

All levels of responsibility and all employees are accountable for delivering the highest level of safety and compliance with GTA’s instructions and standards as set out in its manuals, records, formats, and policies.

The GTA Management system covers the areas set out in ORA.GEN.200 and is tailored to the size, nature, and complexity of GTA’s activities and under the scope of its ATO certification.

The established and implemented Management system includes, among others, the control of compliance with relevant requirements and regulations.

Compliance monitoring includes a system of feedback of results to the AM to ensure the effective implementation of necessary corrective actions.

To ensure safe operational practices, GTA ensures that its activities are properly carried out under the supervision of the responsible functional area managers and the AM and in compliance with the relevant requirements and regulations:

• Applicable regulatory requirements;
• Applicable operational requirements and GTA instructions and standards;
• The MO, MF, OMM manuals, records and files;
• GTA’s attributions and privileges, under its ATO certificate;
• Management system procedures;
• International Standard ISO 9001;
• Training standards; and;
• Any other standards specified by the GTA, the Aviation Authority, either the National or any other authority granting certificates and privileges.

The GTA CMS is intended to be the tool to ensure the monitoring of all activities carried out in the GTA with the above in mind.

The GTA CMS ensures that:

• The activities developed in GTA are controlled for compliance with the standard regulations required by AESA and EASA, any other Aeronautical Authority granting privileges to GTA as well as the needs defined by the AM the Management system; and
• That identified findings of non-compliance of non-conformities are reported to the areas managers and the AM to define and promptly address appropriate corrective actions.

The CMS includes a system for feedback of results to the AM to ensure effective implementation of necessary corrective actions.

Compliance control performance indicators and indicators are analysed by the CMM and the AM through the various committees for regular analysis of negative results and non-conformities, or non-functioning processes.

To improve the performance of GTA’s Management system and its operations, corrective actions and their effectiveness are monitored.

In order to comply with the implementation and use of the CMS, GTA adjusts its basic CMS structure to the activities according to its size and the complexity of the activities to be monitored.

In addition to the above, GTA as a training centre according to Part-ORA and Part-FCL of Regulation (EU) 290/2012 is committed to:

• Customer satisfaction: understanding and exceeding our customers’ expectations, providing training services that meet agreed requirements and are consistent with the highest quality standards;
• Comprehensive training of the student, complying with the training programmes approved in its MF and the procedures laid down in the MO;
• Training and standardisation of its instructors in those aspects necessary to ensure compliance with all requirements, as well as training in the continuous improvement of safety;
• Just culture concept, in accordance with the “Safety Policy”, see OMM-E 2;
• Compliance with the standards of conduct and performance set out in its MO-A “Discipline” in accordance with ORA.ATO.230(b);
• Compliance with the requirements applicable to instructors and profiles for each type of course in accordance with Part-FCL of Regulation (EU) 290/2012 and the MFs and MOs;
• All training devices comply with the applicable regulatory requirements in each case and have the legally required insurance certification;
• An objective assessment criterion will be followed, where the HT will ensure that trainees meet the standards required for each type, of course, to be considered as passed.
• Establishment of an efficient maintenance programme to ensure the operability of training devices in accordance with regulatory requirements and established quality standards;
• Continuous improvement of the quality of the services offered, meeting the established standards and objectives. We foster a culture of learning and development, where each team member actively contributes ideas and suggestions for quality improvement in all areas of our business.
• Process-based approach: We adopt a process-based approach to the management of our organisation. We identify, document and monitor key processes, establishing performance indicators to assess their effectiveness and efficiency. We use this information to implement corrective and preventive actions and to drive continuous improvement in our processes.

Collaboration and teamwork: We encourage collaboration, effective communication and teamwork at all levels of GTA. We value diversity of ideas and experience, fostering an environment in which every team member feels valued and motivated to contribute to the achievement of our quality objectives. This policy will be communicated, understood, and applied at all levels of the organisation. We are committed to its effective implementation and periodic review to ensure its continuing suitability and effectiveness.

GTA SMS Policy

Global Training Aviation, as an EASA-approved ATO, is committed to developing, implementing, maintaining, and improving strategies and processes to ensure that all activities are conducted with appropriate organisational resourcing in order to achieve the highest levels of safety and comply with all regulatory requirements.

All GTA SoG personnel and all employees are responsible for delivering the highest level of safety in their roles and for maintaining a commitment to continuous safety improvement.

As part of the drive for continuous improvement, GTA aims to achieve the best safety standards in the industry by ensuring safe operational practices, with the following commitment:

• Support safety by providing the necessary resources that result in an organisational culture that embraces best safety practices, promotes effective safety reporting and communication, and actively manages safety;
• Ensure that safety is the primary responsibility of all employees, users and ultimately all stakeholders.
• Clearly define for all personnel, both managers and suppliers, their responsibilities in contributing to the improvement of safety levels and in the management of safety itself;
• Utilise the training and experience of all GTA personnel to ensure the proper conduct of all activities carried out at GTA. We promote individual accountability and adherence to established safety practices, fostering a culture of safety throughout the organisation.
• Respect the relevant policies and procedures
  
• Implement and execute hazard identification and risk analysis processes, including a hazard reporting system, to eliminate or mitigate safety risks and the consequences of hazards resulting from operations and activities, in order to achieve continuous improvement in safety levels;
  
• Information safety: We safeguard the confidentiality, integrity and availability of information of our customers, employees and business partners. We implement appropriate safety controls to prevent unauthorised access, disclosure or modification of information, and promote responsible and ethical use of information resources.
• Promote a just culture where the organisation’s personnel encourage the reporting of all safety incidents, being aware that this reporting will be used to improve safety levels by learning from such events, and where no disciplinary action will be taken against operational personnel for actions, omissions, or decisions that are considered reasonable given their experience and training, but where negligence, intentional violations, and destructive acts will not be tolerated.