GTA Policies

Quality and CMS Policy

Global Training Aviation (GTA), as an ATO approved by AESA, is committed to the development, maintenance, and continuous improvement of strategies and processes that ensure all activities are carried out with the appropriate organizational resources, achieving the highest levels of safety, complying with all regulatory requirements, and guaranteeing quality training that meets our customers’ expectations.

At GTA, every employee, regardless of their role or hierarchical level, is required to ensure the highest level of safety and to comply with the instructions and standards established in our manuals, records, forms, and policies.

GTA’s Management System covers the areas defined in ORA.GEN.200, adapting to the size, nature, and complexity of our activities within the scope of the ATO certificate. This system includes, among others, Compliance Monitoring, which incorporates a feedback mechanism to the Managing Director to ensure the effective implementation of the necessary corrective actions.

To ensure safe operational practices, GTA carries out its activities under the supervision of the area managers and the Managing Director, in accordance with:

• The applicable regulatory requirements;
• The applicable operational requirements, as well as GTA’s instructions and standards;
• The MO, MF, OMM manuals, records and files;
• GTA’s responsibilities and privileges under its ATO certificate;
• The management system procedures;
• The ISO 9001 International Standard;
• The training standards; and
• Any other requirements specified by GTA or the Aeronautical Authority, whether the National Authority or any authority granting certificates and privileges.

GTA’s CMS is the tool that ensures the systematic monitoring of all organizational activities, ensuring that:

• All activities comply with AESA/EASA standards and regulations, as well as those of any other Aeronautical Authority granting privileges to GTA;
• Any finding of non-compliance or non-conformity is reported to the area managers and the Managing Director, who must define and implement the corresponding corrective actions.

The CMS performance indicators, established within GTA’s performance measurement system, are periodically reviewed together with the rest of the performance indicators and the Safety Performance Indicators (SPI). This analysis is carried out by the Compliance Monitoring Manager (CMM), the Safety Manager, and the Managing Director through the various committees that may be convened. The joint review makes it possible to identify trends, deficiencies, or ineffective processes. Likewise, a systematic follow-up of corrective actions and their effectiveness is conducted, driving the continuous improvement of both the Management System (MS) and GTA’s operations.

In addition to the above, GTA, as a training center in accordance with Part-ORA and Part-FCL of Regulation (EU) 290/2012, is committed to:

• Customer satisfaction: deeply understanding the needs and expectations of our customers and striving not only to meet them, but to exceed them, by offering training services that maintain a constant level of excellence and generate trust and loyalty. Customer satisfaction is systematically measured through surveys, interviews, and feedback mechanisms, which allow us to identify areas for improvement and make decisions based on objective data.
• Comprehensive student training: ensuring that the approved training programs are fully complied with, both in content and methodology, as established in the MO and MF. The training provided must ensure that each student acquires not only technical knowledge and skills, but also the behavioral and safety competencies necessary for safe and efficient professional performance.
• Instructor training and standardization: establishing specific programs so that all instructors have the training required by current regulations and are aligned with GTA’s standards. This commitment includes their continuous updating, harmonization of evaluation criteria, and the transmission of an operational safety culture throughout all phases of training.
• Just culture: fostering an environment in which errors are analyzed from a learning and improvement perspective, in line with the Operational Safety Policy (OMM-E 2). Just culture enables deficiencies to be identified openly, ensuring that actions are aimed at preventing future incidents rather than merely sanctioning, thus promoting trust and transparency throughout the organization.
• Professional conduct: ensuring that all members of GTA comply with the discipline and behavior rules described in MO-A, in accordance with ORA.ATO.230(b). This commitment reinforces integrity, respect, and responsibility as fundamental pillars of professional conduct within the organization.
• Compliance with instructor requirements and course profiles: ensuring that each course is delivered by instructors who meet the requirements of Part-FCL and the profiles established in the applicable manuals. This guarantees that training is delivered by qualified and competent professionals, reinforcing the confidence of students and authorities.
• Certified and insured training devices: maintaining all training devices with the corresponding certifications and legally required insurance. Compliance with regulatory requirements ensures the reliability and safety of the training, as well as the confidence of customers and competent authorities.
• Objective student assessment: applying a clear, impartial, and standardized evaluation criterion, ensuring that students are considered competent only when they have demonstrated compliance with the standards established for each course. The HT supervises this process, ensuring transparency and fairness in the assessment.
• Efficient maintenance program: developing and implementing a maintenance program that ensures the operability, reliability, and availability of the training devices. This program is aligned with regulatory and quality standards and is continuously monitored to detect potential deviations.
• Continuous improvement of service quality: establishing a dynamic feedback and learning system in which all staff actively participate. An environment is fostered where ideas, suggestions, and best practices are channeled into concrete actions that enhance the quality of training services and the efficiency of internal processes.
• Process-based approach: managing the organization in a structured way by identifying, documenting, and monitoring key processes. Performance indicators allow for evaluating the effectiveness and efficiency of each process, implementing corrective and preventive actions, and promoting innovation and continuous improvement across all areas.
• Collaboration and teamwork: promoting open, transparent, and two-way communication at all levels of GTA. Diversity of ideas and experiences is valued, recognizing that collaboration and teamwork are essential to achieving quality and safety objectives. The goal is for each member of the organization to feel valued and motivated to contribute to collective success.

As part of GTA’s Quality Policy, the following objectives are established, which are specific, measurable, achievable, and relevant to the organization’s activities and to the expectations of our customers and other interested parties (competent authorities, internal personnel, shareholders, and owners).

The degree of achievement of these objectives is reflected in the performance and safety indicators (Safety Performance Indicators – SPI). Indicators that directly measure performance have defined targets, while others serve as supporting data sources, providing context and feeding into the targeted indicators. All of them are recorded and monitored in the DB-SMS-SPI database, ensuring transparent control, effective follow-up, and continuous improvement.

• Customer satisfaction: continuously improve our customers’ experience by measuring their perception through surveys, feedback, and specific KPIs, translating into loyalty and sustained growth.
• Regulatory compliance: ensure full compliance with EASA/AESA regulations and any other competent aeronautical authority, maintaining the validity of the approval certificates that allow GTA’s operations. This will be measured through CMS indicators and the results of internal and external audits.
• Reliability of training devices: increase the availability and reliability of simulators and trainers, measured through maintenance indicators, user surveys, and incident records.
• Quality of delivered training: continuously improve training standards, evaluated through surveys of instructors and students, supervisions, and CMS results. This objective includes the early identification of areas for improvement and the implementation of corrective actions.
• Customer growth: expand GTA’s client base, measured through conversion rate indicators, new contracts, and sustained growth in key markets.
• Safety objectives: achieve and maintain the safety levels defined in the SPIs, ensuring performance aligned with acceptable operational safety standards, implementing preventive and corrective measures whenever necessary.
• Customer satisfaction results for improvement purposes: monitor and analyze satisfaction outcomes with the aim of enhancing them.

This policy will be communicated, understood, and applied at all levels of the organization. We are committed to its effective implementation and periodic review to ensure its ongoing suitability and effectiveness.

GTA SMS Policy

Global Training Aviation, as an ATO approved by AESA, is firmly committed to developing, implementing, maintaining, and improving strategies and processes that ensure all activities are carried out with the appropriate organizational resources, in order to achieve the highest levels of safety and comply with all applicable regulatory requirements.

All GTA personnel, at every level of the organization, share the responsibility to maintain and promote operational safety in the performance of their duties and to contribute to the continuous improvement of the safety management system.

Safety Commitments

As part of our commitment, GTA undertakes to:

• Safety resources and culture: provide the necessary resources to ensure that safety is a core value of the organization, promoting a proactive culture based on best practices, open communication, and active risk management.
• Shared responsibility: ensure that safety management is the responsibility of all personnel, instructors, suppliers, users, and stakeholders.
• Definition of responsibilities: clearly establish the responsibilities of each employee and supplier in contributing to safety and improving its levels.
• Competence and training: leverage the experience of GTA personnel to ensure the proper execution of all activities, promoting individual responsibility, adherence to established practices, and fostering a safety culture throughout the organization.
• Compliance with procedures: ensure adherence to and implementation of all relevant policies and procedures.